Rewards Management
Rewards give members tangible incentives for participating in the community. Admins create rewards; members earn or claim them through Goals, Workflows, or manual grants.
Reward Types
| Type | Point Cost | Stock | Description |
|---|---|---|---|
| Badge | Free | Unlimited | Profile decoration — awarded via Goals or Workflows |
| Voucher | Free | Limited | Partner promo codes — imported via CSV, each code has its own expiry |
| Coupon | Points | Limited | Earned discount — member spends points to claim |
Creating a Reward
- Go to Automation → Rewards in the sidebar
- Click Create Reward
- Fill in the fields:
| Field | Description |
|---|---|
| Name | Reward display name |
| Description | What the member receives |
| Type | Badge / Voucher / Coupon |
| Point Cost | Points required to claim (Coupon only) |
| Stock | Total available units (Voucher / Coupon) |
| Image | Reward thumbnail |
| Expiry Date | When the reward expires (optional) |
- Save and publish
Voucher Code Management
Vouchers use unique codes — each code is assigned to one member.
CSV Import Format
CODE,EXPIRY_DATE
SUMMER25,2025-08-31
PARTNER10,2025-12-31
VIPONLY,2026-03-01
- Column 1: The promo code string
- Column 2: Expiry date in
YYYY-MM-DDformat - Import via Rewards → [Voucher] → Import Codes
Code States
| State | Meaning |
|---|---|
available | In stock, not yet assigned |
assigned | Granted to a member, not yet claimed |
claimed | Member has redeemed the code |
Granting Rewards
Admin Grant (no point cost)
Admins can assign any reward directly from the member profile or via a Workflow action. No points are deducted.
Member Claim (points deducted)
Members browse the Rewards Store and claim Coupons by spending points. Points are deducted from the spend wallet at the moment of claim.
Workflow Integration
Use the assign_reward action in a Workflow to automate reward delivery:
- Trigger:
goal_completed→ Action:assign_reward(badge) - Trigger:
course_complete→ Action:assign_reward(voucher) - Trigger:
membership_purchased→ Action:assign_reward(welcome coupon)
See [Workflow Builder]( for full action reference.