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Account Guide

Manage your member account settings, profile information, and preferences.

Your Account​

Account Overview​

Your account gives you access to:

  • Community content and spaces
  • Your membership benefits
  • Events and courses you've registered for
  • Personal settings and preferences

Accessing Account Settings​

  1. Click your profile picture in the top right
  2. Select Settings or Account
  3. Manage your account options

Profile Management​

Profile Information​

Update your profile details:

FieldDescription
Display NameHow others see you
Profile PhotoYour avatar image
BioShort description about you
LocationWhere you're based
WebsiteYour personal or professional link
Social LinksConnect social profiles
IndustryYour professional industry
SkillsYour professional skills and expertise

Editing Your Profile​

  1. Go to Account > Profile
  2. Click Edit Profile
  3. Update your information
  4. Click Save Changes

Profile Photo​

Upload a profile photo:

  1. Click your current photo
  2. Upload new image
  3. Crop if needed
  4. Save

Tips:

  • Use a clear, professional photo
  • Square images work best
  • Minimum 200x200 pixels recommended

Industry & Skills​

Your community may offer profile fields for professional networking:

  1. Go to Account > Profile
  2. Select your Industry from the dropdown or suggested options
  3. Add Skills from suggested options or type custom ones
  4. Save changes

Note: Available fields depend on your community's configuration. Admins can customize which fields appear and what options are available.

Account Settings​

Email Address​

Your email is used for:

  • Signing in
  • Receiving notifications
  • Payment receipts
  • Community updates

To change email:

  1. Go to Account > Settings
  2. Click Change Email
  3. Enter new email address
  4. Verify via confirmation email

Password​

To change password:

  1. Go to Account > Security
  2. Click Change Password
  3. Enter current password
  4. Enter new password twice
  5. Save changes

Password tips:

  • Use at least 8 characters
  • Mix letters, numbers, symbols
  • Don't reuse passwords

Forgot Password​

  1. Go to the login page
  2. Click Forgot Password
  3. Enter your email
  4. Check email for reset link
  5. Create new password

Privacy Settings​

Profile Visibility​

Control who sees your profile:

OptionWho Can See
PublicAnyone visiting the community
Members OnlyOnly logged-in members
PrivateOnly you and admins

Public Profile​

If enabled by your community admin:

  • Your profile may be visible to non-members visiting the community
  • Toggle this in Account > Privacy > Public Profile

Note: This setting is controlled at the community level. Contact your admin if you don't see this option.

Directory Listing​

Choose whether to appear in member directory:

  • Visible - Listed in directory
  • Hidden - Not shown in directory

Contact Preferences​

Control how others can contact you:

  • Enable/disable direct messages
  • Show/hide email address
  • Allow/block connection requests

Notification Preferences​

Email Notifications​

Manage what emails you receive:

Notification TypeDescription
Community UpdatesNews and announcements
Content AlertsNew posts in spaces you follow
Comment RepliesResponses to your comments
MentionsWhen someone @mentions you
Event RemindersUpcoming event notifications
Course UpdatesNew lessons and progress

Setting Preferences​

  1. Go to Account > Notifications
  2. Toggle each notification type
  3. Choose frequency (instant, daily, weekly)
  4. Save preferences

Email Digest​

Instead of individual emails:

  • Daily Digest - Summary once per day
  • Weekly Digest - Summary once per week
  • Instant - Each notification separately

Connected Accounts​

Social Login​

If you signed up with social login:

  • View connected accounts
  • Connect additional accounts
  • Disconnect accounts

Managing Connections​

  1. Go to Account > Connected Accounts
  2. View linked services
  3. Connect or disconnect as needed

Data & Privacy​

Your Data​

You can request:

  • Export Data - Download your information
  • Delete Account - Remove all your data

Requesting Data Export​

  1. Go to Account > Privacy
  2. Click Export My Data
  3. Wait for email with download link
  4. Download within time limit

Account Deletion​

Warning: This action is permanent.

  1. Go to Account > Privacy
  2. Click Delete Account
  3. Enter password to confirm
  4. Account will be permanently deleted

Billing Information​

Payment Methods​

If you have memberships or purchases:

  1. Go to Account > Billing
  2. View saved payment methods
  3. Add or remove cards
  4. Set default payment method

Billing History​

View your transaction history:

  • Payment dates
  • Amounts charged
  • Invoice/receipt downloads

Updating Payment Method​

  1. Go to Account > Billing
  2. Click Add Payment Method
  3. Enter card details
  4. Save

Account Security​

Two-Factor Authentication​

Add extra security (if available):

  1. Go to Account > Security
  2. Enable Two-Factor Authentication
  3. Set up authenticator app
  4. Save backup codes

Active Sessions​

View where you're logged in:

  1. Go to Account > Security
  2. See all active sessions
  3. Sign out from specific devices
  4. Sign out everywhere if needed

Security Tips​

  • Use a strong, unique password
  • Enable two-factor authentication
  • Review active sessions regularly
  • Don't share login credentials

Troubleshooting​

Can't Log In​

  1. Check email address is correct
  2. Try password reset
  3. Clear browser cache
  4. Try different browser
  5. Contact community admin

Not Receiving Emails​

  1. Check spam/junk folder
  2. Add community email to contacts
  3. Verify email address in settings
  4. Check notification preferences

Profile Changes Not Saving​

  1. Ensure all required fields filled
  2. Check internet connection
  3. Try refreshing the page
  4. Clear browser cache

Need help? Contact support@uni8.ai

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