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Membership & Payments

Manage your membership subscription, upgrade or downgrade plans, and view payment history.

Your Membership​

Viewing Your Membership​

  1. Go to Account > Membership
  2. See your current plan details:
    • Membership tier name
    • Price and billing cycle
    • Next billing date
    • Benefits included

Membership Status​

StatusMeaning
ActiveSubscription is current
TrialingIn free trial period
Past DuePayment failed, action needed
CanceledSet to end at period close
ExpiredNo longer active

Choosing a Membership​

Available Plans​

Browse membership options:

  1. Visit the community's Membership or Pricing page
  2. Compare tier benefits
  3. See pricing for each option
  4. Choose the plan that fits your needs

Plan Comparison​

Look for these differences:

  • Content access levels
  • Community features
  • Event discounts
  • Course access
  • Special perks

Subscribing​

Starting a Membership​

  1. Select your desired tier
  2. Click Join or Subscribe
  3. Choose billing cycle:
    • Monthly
    • Annual (often discounted)
  4. Enter payment information
  5. Complete checkout

Payment Methods​

Accepted payment options vary by community:

  • Credit/debit cards
  • Bank transfer (Vietnam)
  • VietQR payment
  • E-wallets

Free Trials​

Some memberships offer trials:

  • No payment until trial ends
  • Full access during trial
  • Cancel anytime during trial
  • Automatic billing after trial

Managing Your Subscription​

Upgrading Your Plan​

Move to a higher tier:

  1. Go to Account > Membership
  2. Click Upgrade or Change Plan
  3. Select new tier
  4. Confirm upgrade
  5. Access new benefits immediately

Note: You'll typically pay the difference prorated for the current period.

Downgrading Your Plan​

Move to a lower tier:

  1. Go to Account > Membership
  2. Click Change Plan
  3. Select new tier
  4. Confirm downgrade
  5. Changes take effect at next billing

Changing Billing Cycle​

Switch between monthly and annual:

  1. Go to Account > Membership
  2. Click Change Billing Cycle
  3. Select new cycle
  4. Confirm change

Canceling Membership​

How to Cancel​

  1. Go to Account > Membership
  2. Click Cancel Subscription
  3. Select cancellation reason (optional)
  4. Confirm cancellation

What Happens After Cancellation​

  • Access continues until period ends
  • No future charges
  • Can rejoin anytime
  • Some content may become inaccessible

Reactivating Membership​

If you canceled but period hasn't ended:

  1. Go to Account > Membership
  2. Click Reactivate
  3. Subscription continues normally

Payment History​

Viewing Transactions​

  1. Go to Account > Billing or Payments
  2. See all transactions:
    • Date
    • Description
    • Amount
    • Status

Transaction Types​

TypeDescription
SubscriptionRecurring membership payment
One-timeSingle purchase
EventEvent ticket purchase
CourseCourse enrollment payment
RefundMoney returned

Downloading Receipts​

  1. Find transaction in history
  2. Click Receipt or Invoice
  3. Download or print

Payment Methods​

Saved Payment Methods​

View and manage your payment methods:

  1. Go to Account > Billing
  2. See saved cards/methods
  3. Set default payment method
  4. Add or remove methods

Adding a New Card​

  1. Go to Account > Billing
  2. Click Add Payment Method
  3. Enter card details:
    • Card number
    • Expiration date
    • CVV
    • Billing address
  4. Save

Updating Payment Method​

When your card expires or changes:

  1. Add new payment method
  2. Set as default
  3. Remove old method

Removing Payment Method​

  1. Go to Account > Billing
  2. Find the card to remove
  3. Click Remove or Delete
  4. Confirm removal

Note: Cannot remove method if it's the only one for active subscription.

Billing Issues​

Failed Payment​

If payment fails:

  1. Check that card details are current
  2. Ensure sufficient funds
  3. Update payment method
  4. Retry payment

What happens:

  • You'll receive email notification
  • Grace period may apply
  • Access may be limited until resolved

Updating After Failure​

  1. Go to Account > Billing
  2. Update payment information
  3. Click Retry Payment or wait for automatic retry

Disputing a Charge​

If you see an incorrect charge:

  1. Check your payment history
  2. Verify it's not an expected charge
  3. Contact community admin
  4. Provide transaction details

Refunds​

Refund Eligibility​

Refund policies vary by community:

  • Some offer money-back guarantees
  • Others have specific refund windows
  • Check community's refund policy

Requesting a Refund​

  1. Contact community admin
  2. Provide:
    • Transaction date
    • Amount
    • Reason for refund
  3. Wait for response

Refund Processing​

  • Refunds return to original payment method
  • Processing time: 5-10 business days
  • May see pending refund in history

Invoices & Receipts​

Accessing Invoices​

  1. Go to Account > Billing
  2. Find transaction
  3. Click Download Invoice

Invoice Information​

Invoices typically include:

  • Invoice number
  • Date
  • Description
  • Amount paid
  • Payment method used
  • Community/business details

For Business Expenses​

If you need invoices for reimbursement:

  1. Download from payment history
  2. Request custom invoice if needed
  3. Contact admin for business details

Discounts & Promotions​

Using Discount Codes​

When subscribing or purchasing:

  1. Look for Discount Code field
  2. Enter code exactly as provided
  3. Click Apply
  4. See discounted price
  5. Complete purchase

Member Discounts​

Some communities offer:

  • Automatic discounts for higher tiers
  • Event discounts for members
  • Course discounts for members
  • Check your tier benefits

Troubleshooting​

Payment Declined​

  1. Verify card details are correct
  2. Check card isn't expired
  3. Ensure sufficient credit/balance
  4. Contact your bank if issue persists
  5. Try different payment method

Subscription Not Showing​

  1. Check you completed checkout
  2. Look for confirmation email
  3. Refresh the page
  4. Log out and back in
  5. Contact support

Double Charged​

  1. Check if both charges cleared (vs pending)
  2. Review what each charge is for
  3. Wait 24 hours (pending may drop)
  4. Contact admin with details

Need help? Contact support@uni8.ai

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