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Moderation

Quản lý Moderators

Keep your community safe and constructive with effective moderation tools.

Moderation Overview​

Why Moderate?​

  • Maintain community standards
  • Remove harmful content
  • Encourage positive interactions
  • Protect members

Who Can Moderate?​

RoleModeration Powers
AdminFull moderation + settings
ModeratorEdit, hide, delete content; manage members in assigned spaces
EditorEdit own content only

Assigning Moderators​

Making Someone a Moderator​

  1. Go to Members
  2. Find the member
  3. Click Edit
  4. Change role to Moderator
  5. Assign specific spaces (optional)
  6. Click Save

Space-Specific Moderators​

Limit moderator access to specific spaces:

  1. Edit the moderator's profile
  2. Under Moderation Scope
  3. Select specific spaces
  4. They can only moderate those spaces

Content Moderation​

Reviewing Posts​

  1. Go to the space
  2. Find the post
  3. Click ... menu
  4. Options:
    • Edit - Modify content
    • Hide - Remove from view
    • Delete - Permanently remove
    • Pin - Keep at top
    • Feature - Highlight

Hiding vs Deleting​

ActionEffect
HideRemoved from view, can be restored
DeletePermanently removed, cannot be restored

Recommendation: Hide first, delete only if necessary.

Comment Moderation​

For individual comments:

  1. Find the comment
  2. Click ... menu
  3. Options:
    • Edit - Fix issues
    • Hide - Remove from view
    • Delete - Permanently remove

Member Moderation​

Warning Members​

Before banning, consider warnings:

  1. Go to member profile
  2. Click Send Message
  3. Explain the issue
  4. Document the warning

Suspending Members​

Temporarily restrict access:

  1. Go to Members
  2. Find the member
  3. Click ... menu
  4. Select Suspend
  5. Set duration
  6. Add reason (internal)
  7. Confirm

Banning Members​

Permanently remove someone:

  1. Go to Members
  2. Find the member
  3. Click ... menu
  4. Select Ban
  5. Add reason (internal)
  6. Choose to notify them
  7. Confirm

Unbanning​

To restore a banned member:

  1. Go to Members > Banned
  2. Find the member
  3. Click Unban

Moderation Queue​

What is the Queue?​

Central place to review flagged content:

  • Member-reported content
  • Auto-flagged content
  • Pending approvals

Accessing the Queue​

  1. Go to Moderation in sidebar
  2. View pending items
  3. Take action on each

Processing Items​

For each queued item:

  • Approve - Publish/allow
  • Reject - Hide/remove
  • Escalate - Flag for admin review

Reporting System​

How Members Report​

Members can report:

  1. Click ... on any post/comment
  2. Select Report
  3. Choose reason
  4. Submit

Report Reasons​

ReasonDescription
SpamCommercial/promotional
HarassmentTargeting individuals
InappropriateNot suitable content
MisinformationFalse information
OtherCustom reason

Handling Reports​

  1. Review in moderation queue
  2. Check the content
  3. Check reporter's history
  4. Take appropriate action
  5. Optionally notify reporter

Auto-Moderation​

Content Filters​

Automatic content screening:

  1. Go to Settings > Moderation
  2. Enable content filters
  3. Configure sensitivity
  4. Set action (flag, hide, or block)

What Gets Filtered​

  • Profanity and slurs
  • Spam patterns
  • External links (optional)
  • Suspicious content

Filter Actions​

ActionEffect
FlagPost publishes, added to queue
HidePost hidden, pending review
BlockPost rejected, user notified

Community Guidelines​

Creating Guidelines​

Write clear community rules:

  1. Go to Settings > Community Guidelines
  2. Write your guidelines
  3. Include:
    • Expected behavior
    • Prohibited content
    • Consequences
  4. Publish

Displaying Guidelines​

  • Link in registration flow
  • Pin in welcome space
  • Reference in moderation messages

Example Guidelines Topics​

  • Respectful communication
  • No spam or self-promotion
  • No harassment or hate speech
  • Original content expectations
  • Privacy and confidentiality

Moderation Best Practices​

Be Consistent​

  • Apply rules equally
  • Document decisions
  • Create internal guidelines

Be Transparent​

  • Explain actions when possible
  • Public community guidelines
  • Clear appeal process

Be Timely​

  • Check moderation queue daily
  • Respond to urgent issues quickly
  • Don't let problems escalate

Common Mistakes​

MistakeBetter Approach
No guidelinesCreate clear, written rules
Inconsistent enforcementDocument and follow process
Over-moderatingAllow healthy disagreement
Under-moderatingAddress issues before they grow

Escalation Process​

When to Escalate​

  • Legal concerns
  • Threats of violence
  • Repeated offenders
  • Unclear situations

Escalation Path​

  1. Moderator reviews and flags
  2. Admin reviews escalated items
  3. Support for legal/safety issues

Need help? Contact support@uni8.ai

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