Subscription Plans
Understand Uni8 pricing plans and manage your community subscription.
Available Plans
Plan Comparison
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Members | Limited | Up to X | Unlimited | Unlimited |
| Admins | 1 | 3 | 10 | Unlimited |
| Storage | 1GB | 10GB | 100GB | Custom |
| Custom Domain | No | Yes | Yes | Yes |
| Remove Branding | No | No | Yes | Yes |
| Priority Support | No | No | Yes | Yes |
| API Access | No | Limited | Full | Full |
Check uni8.ai/pricing for current plan details and pricing.
Viewing Your Plan
Current Plan Status
- Go to Settings > Subscription
- View:
- Current plan name
- Billing cycle (monthly/yearly)
- Next billing date
- Payment method
Usage Statistics
See what you're using:
- Member count vs limit
- Storage used vs limit
- Admin seats used
Upgrading Your Plan
When to Upgrade
Consider upgrading when:
- Reaching member limits
- Need custom domain
- Want to remove Uni8 branding
- Require priority support
- Need API access
How to Upgrade
- Go to Settings > Subscription
- Click Upgrade Plan
- Select new plan
- Review price difference
- Confirm payment method
- Click Upgrade
Prorated Billing
When upgrading mid-cycle:
- Only pay the difference
- New features activate immediately
- Next bill reflects new plan
Downgrading
Before Downgrading
Check these limits:
- Member count within new limits
- Storage within new limits
- Admin seats within limits
- Features you'll lose
How to Downgrade
- Go to Settings > Subscription
- Click Change Plan
- Select lower plan
- Review what changes
- Confirm downgrade
Note: Downgrade takes effect at end of billing period.
Billing Management
Payment Methods
Supported payment options:
- Credit/debit cards
- (Varies by region)
Updating Payment Method
- Go to Settings > Subscription
- Click Payment Method
- Click Update
- Enter new card details
- Click Save
Billing History
View past invoices:
- Go to Settings > Subscription
- Click Billing History
- Download invoices as PDF
Annual vs Monthly
Monthly Billing
- Pay each month
- More flexibility
- Higher total cost
Annual Billing
- Pay once per year
- Typically 15-20% discount
- Commit for full year
Switching Billing Cycle
- Go to Settings > Subscription
- Click Change to Annual/Monthly
- Review new pricing
- Confirm change
Cancellation
Before Canceling
Consider:
- Data export options
- Member communication
- Alternative plans
How to Cancel
- Go to Settings > Subscription
- Click Cancel Subscription
- Select reason (optional)
- Confirm cancellation
After Cancellation
- Access continues until period ends
- Data retained for 30 days
- Can reactivate within retention period
Enterprise Plans
What's Included
Enterprise plans offer:
- Custom pricing
- Dedicated support
- Custom features
- SLA guarantees
- Custom contracts
Getting Enterprise
- Contact sales@uni8.ai
- Discuss requirements
- Receive custom quote
- Sign agreement
Free Plan Limitations
What's Included
Free plans include:
- Basic community features
- Limited member count
- Uni8 branding
- Standard support
Common Limitations
| Feature | Limitation |
|---|---|
| Custom Domain | Not available |
| Branding | Uni8 branding shown |
| Storage | Limited |
| Support | Community only |
FAQ
Can I try before buying?
Yes, start with the free plan or request a demo for paid features.
What happens if I exceed limits?
You'll be notified and prompted to upgrade. Some features may be restricted.
Do you offer refunds?
Check our refund policy at Settings > Legal or contact support.
Can I pause my subscription?
Contact support to discuss options.
Related Guides
Need help? Contact support@uni8.ai